Reorganising Laptop Data Narre Warren North

Reorganising Laptop Data Narre Warren North – South Eastern, Eastern suburbs and surrounding such as: Berwick, Beaconsfield, Cranbourne, Dandenong, Endeavour Hills, Mulgrave, Narre Warren, Pakenham, Rowville, etc. – CMSS offers first class IT Support! Call 8790 4460

Reorganising Laptop Data Narre Warren North

Onsite-Offsite Job – Call out to reconfigure data

Reorganising Laptop Data for easier access was the client request when she called for onsite visit to help.
She had been frustrated with her laptop slowness especially when accessing and working on her Gmail.
She decided to use the Windows backup utility to save her data to a portable hard drive, then perform a clean system reset. However after returning the data following the system reset, she could no longer find her most recent documents and photos.

 Investigating

On checking up what was going on, it became apparent she had previously done other backups to the external drive. In her frustration with not finding the documents she was after, she had restored multiple sets of previous backups. Total mess and total confusion!
To make matters worse, the most recent backup set was longer present in the external drive. Were this available, a quicker way to solve the problem would have been to remove whatever she had restored, then restore from the latest set.

Findings

There were multiple copies of various folders and files everywhere. Reorganising and optimising data access in the laptop would not be a quick fix.
This was going to take some serious time. Copying/transferring large amounts of data definitely take a while, so I suggested doing the job back at the workshop for better time and cost efficiency.

Solution

Back at the workshop, set the system to sort out folders and files according to last modified date. Create appropriate folders and copy/paste accordingly. When all the reorganising is complete, delete the source folders/files to reclaim disk space.
After resetting the system, the customer could no longer access her old MS Office 2010 package. She decided to take up an Office 365 subscription. Unbeknown to her, that afforded her a one TB storage space on OneDrive.
One of her requirements was to have a backup system that would allow her to readily see the data just the same as when browsing through her folders.
The data allowance in OneDrive enabled configuring it as a cloud storage solution.
Reformatting the external drive, setting it up and configuring SyncToy as a backup agent to synchronise with OneDrive was the next step.
That pretty much covered the biggest parts of the requests.

Results

When the client was notified about the results her comment was: Wow! All that sounds so amazing! I was desperate that I could not access my data anymore. To hear I haven’t lost anything is just amazing.

Nice touch

Remove all covers and perform internal dust and fluff cleanup with brush and compressed air. Will definitely improve cooling and stability.
Using rubbing alcohol + microfibre cloth, clean up screen, keyboard and external covers = squeaky clean brand new looking machine.

CMSS – Narre Warren North
Taking care of your IT needs for you

Servicing computers and troubleshooting IT problems – that’s our passion at CMSS Narre Warren North!
We offer on-site and off-site services. Some people prefer to drop off their device to our workshop whilst others would rather us visiting. It all depends on the nature of the problem and the client’s preferences.
Issues like internet, emails, networking, printers, are prime candidates for on-site visits or remote access support.
Suspected hardware, severe corruption/malware issues are best handled off-site for efficient diagnostics and troubleshooting.
Drawing from our extensive technical experience and knowledge, we will suggest the best service options when you contact us and describe your problem.
Broken laptop screens/hinges/body, PC not booting up-no sign of life, weird error messages/noises, can’t get emails, accounting package issues, can’t print, no internet/ISP can’t help, what do I do now feeling, etc.
Whether at the office or at home – CMSS can help!

Asus Sluggish Laptop Narre Warren North

Asus Sluggish Laptop Narre Warren North – South Eastern, Eastern suburbs and surrounding such as: Berwick, Beaconsfield, Cranbourne, Dandenong, Endeavour Hills, Mulgrave, Narre Warren, Pakenham, Rowville, etc. – CMSS offers first class Computer Upgrades! Call 8790 4460

Asus Sluggish F555Y Laptop Narre Warren North

Workshop Job – Slow/Unresponsive dropped off for service

Customer brought in a sluggish, unresponsive Asus F555Y laptop. She said she was ready to chuck the laptop out through the window. It was taking up to 15 min to boot-up, then it was pretty much unresponsive and hardly usable.

 Diagnostics

To determine the source of sluggishness of the Asus laptop (software or hardware) we perform a number of checks and/or diagnostics as may be required.
Task manager shows CPU and HDD usage stuck on 100%.
Startup items – Nothing unusual. Network settings OK.
Installed programs – Some driverwhiz spotted, removed. Restart, check task manager, CPU/HDD still stuck at 100%.
Check for malwares, spywares, adwares, pups – a bunch detected and removed. Cleanup remnants and registry entries. Restart, check CPU/HDD – still stuck on 100%.
Check and optimise Chrome settings, restart, check CPU/HDD – still stuck at 100%.
HDD test – OK.
RAM test – Ok, though only 4GB installed, more should help. But it did not after adding extra 4GB.

Findings

The diagnostics and investigations results are indicative of some deep OS corruption which could take significant time to troubleshoot.

Solution

The client has all the necessary product keys for re-installation.
Therefore a more efficient path would be to simply backup all valuable data, do a clean install, then return the data as well as reconfigure settings as necessary.

Results

All items in task manager now running within normal range.
Laptop is snappy and responsive as expected.

Nice touch

Remove all covers and perform internal dust and fluff cleanup with brush and compressed air. Should improve cooling and stability.
Using rubbing alcohol + microfibre cloth, cleanup screen, keyboard and external covers.

CMSS – Narre Warren North
Taking care of your IT needs for you

Servicing computers and troubleshooting IT problems – that’s our passion at CMSS Narre Warren North!
We offer on-site and off-site services. Some people prefer to drop off their device to our workshop whilst others would rather us visiting. It all depends on the nature of the problem and the client’s preferences.
Issues like internet, emails, networking, printers, are prime candidates for on-site visits or remote access support.
Suspected hardware, severe corruption/malware issues are best handled off-site for efficient diagnostics and troubleshooting.
Drawing from our extensive technical experience and knowledge, we will suggest the best service options when you contact us and describe your problem.
Broken laptop screens/hinges/body, PC not booting up-no sign of life, weird error messages/noises, can’t get emails, accounting package issues, can’t print, no internet/ISP can’t help, what do I do now feeling, etc.
Whether at the office or at home – CMSS can help!

iMac SSD Upgrade Narre Warren North

iMac SSD Upgrade Narre Warren North – South Eastern, Eastern suburbs and surrounding such as: Berwick, Beaconsfield, Cranbourne, Dandenong, Endeavour Hills, Mulgrave, Narre Warren, Pakenham, Rowville, etc. – CMSS offers first class Computer Upgrades! Call 8790 4460

iMac SSD Upgrade Narre Warren North

Workshop Job – Slow ‘n Sluggish iMac 2013

Sluggish iMac SSD Upgrade Narre Warren North – The client didn’t want to buy another iMac, the deal breaker were the software and configurations on his current computer. He loved everything on it except the speed.
Late 2013 iMac, Apple store didn’t want to have anything to do with the antic! Oddly other computer shops also declined the job ~ too hard to chew?

Assessment

Check the OS – startup items, currently running apps, etc. – Nothing unusual spotted.
Run hardware diagnostics – all good.
The main performance bottleneck was found to be the hard disk drive.
Although it passed diagnostics it was now a bit too slow for video editing and rendering.
The iMac had sufficient RAM and extra would not provide the desired outcome.

FIX: Upgrade to an SSD of equivalent capacity.

The client did not want to go through re-installing and configurations all his programs and tools on a new computer. There was no problems with the current setup, the best solution was to clone the current hard disk to the new SSD drive, then perform the swap.
Cloning completed and successfully tested.
To upgrade the iMac HDD to SSD, it had to be opened up by carefully cutting the glue strips attaching the screen to the case.
Whilst the computer is opened up, go through it with compressed air and brush, yeah a fair bit of stuff did get blown off.
Scrape off the old sticky tape on the base and screen assembly, clean up, re-apply new sticky, align the screen assembly to the base. Reconnect the cables, apply back the screen, all good.

Nice extra touch

Rubbing alcohol + micofibre cloth to remove finger prints off the screen and clean up the body – brand new looking PC – so says the client.
He tested some of the current projects – everything is now running smoothly, no jitter or stuttering.
After the iMac SSD Upgrade it now starts and shuts down in seconds instead of over 10 minutes.
Very happy client!
You too can have a performing and satisfying computer experience!

CMSS – Narre Warren North
Taking care of your IT needs for you

Servicing computers and troubleshooting IT problems – that’s our passion at CMSS Narre Warren North!
We offer on-site and off-site services. Some people prefer to drop off their device to our workshop whilst others would rather us visiting. It all depends on the nature of the problem and the client’s preferences.
Issues like internet, emails, networking, printers, are prime candidates for on-site visits or remote access support.
Suspected hardware, severe corruption/malware issues are best handled off-site for efficient diagnostics and troubleshooting.
Drawing from our extensive technical experience and knowledge, we will suggest the best service options when you contact us and describe your problem.
Broken laptop screens/hinges/body, PC not booting up-no sign of life, weird error messages/noises, can’t get emails, accounting package issues, can’t print, no internet/ISP can’t help, what do I do now feeling, etc.
Whether at the office or at home – CMSS can help!

CMSS for Laptops All-in-Ones Desktops Macs Repairs all brands Parts & Service Virus Removal Data Recovery Networking & IT Support for Fast and Efficient Service - Home Users Small Businesses

Call 0438 804 126
03 8790 4460

7 days a week From:

Monday to Friday: 9am – 9pm
Saturday & Sunday: 9am – 7pm

Address
1 Cleveland Close Narre Warren North
Victoria, 3804, Australia.
Phone
M: 0438 804 126 P: 03 8790 4460
Timings
Monday - Friday : 10am - 7pm Saturday : 10am to 5pm