Asus Sluggish Laptop Narre Warren North – South Eastern, Eastern suburbs and surrounding such as: Berwick, Beaconsfield, Cranbourne, Dandenong, Endeavour Hills, Mulgrave, Narre Warren, Pakenham, Rowville, etc. – CMSS offers first class Computer Upgrades! Call 8790 4460

Asus Sluggish F555Y Laptop Narre Warren North

Workshop Job – Slow/Unresponsive dropped off for service

Customer brought in a sluggish, unresponsive Asus F555Y laptop. She said she was ready to chuck the laptop out through the window. It was taking up to 15 min to boot-up, then it was pretty much unresponsive and hardly usable.

 Diagnostics

To determine the source of sluggishness of the Asus laptop (software or hardware) we perform a number of checks and/or diagnostics as may be required.
Task manager shows CPU and HDD usage stuck on 100%.
Startup items – Nothing unusual. Network settings OK.
Installed programs – Some driverwhiz spotted, removed. Restart, check task manager, CPU/HDD still stuck at 100%.
Check for malwares, spywares, adwares, pups – a bunch detected and removed. Cleanup remnants and registry entries. Restart, check CPU/HDD – still stuck on 100%.
Check and optimise Chrome settings, restart, check CPU/HDD – still stuck at 100%.
HDD test – OK.
RAM test – Ok, though only 4GB installed, more should help. But it did not after adding extra 4GB.

Findings

The diagnostics and investigations results are indicative of some deep OS corruption which could take significant time to troubleshoot.

Solution

The client has all the necessary product keys for re-installation.
Therefore a more efficient path would be to simply backup all valuable data, do a clean install, then return the data as well as reconfigure settings as necessary.

Results

All items in task manager now running within normal range.
Laptop is snappy and responsive as expected.

Nice touch

Remove all covers and perform internal dust and fluff cleanup with brush and compressed air. Should improve cooling and stability.
Using rubbing alcohol + microfibre cloth, cleanup screen, keyboard and external covers.

CMSS – Narre Warren North
Taking care of your IT needs for you

Servicing computers and troubleshooting IT problems – that’s our passion at CMSS Narre Warren North!
We offer on-site and off-site services. Some people prefer to drop off their device to our workshop whilst others would rather us visiting. It all depends on the nature of the problem and the client’s preferences.
Issues like internet, emails, networking, printers, are prime candidates for on-site visits or remote access support.
Suspected hardware, severe corruption/malware issues are best handled off-site for efficient diagnostics and troubleshooting.
Drawing from our extensive technical experience and knowledge, we will suggest the best service options when you contact us and describe your problem.
Broken laptop screens/hinges/body, PC not booting up-no sign of life, weird error messages/noises, can’t get emails, accounting package issues, can’t print, no internet/ISP can’t help, what do I do now feeling, etc.
Whether at the office or at home – CMSS can help!