Desktop Failed Drive Recovery Narre Warren North

Desktop Failed Drive Recovery Narre Warren North – South Eastern, Eastern suburbs and surrounding such as: Berwick, Beaconsfield, Cranbourne, Dandenong, Endeavour Hills, Mulgrave, Narre Warren, Pakenham, Rowville, etc. – CMSS provides first class Technical Support! Call 8790 4460

Desktop Failed Drive Recovery Narre Warren North

Workshop Job – Home Computer Data Recovery

Desktop Failed Drive Recovery ~ The client called desperate for help getting especially her photos back. The computer had stopped booting to Windows so she took it to have it repaired to a shop recommended by a work colleague. As the hard disk had indeed failed, they replaced it with an SSD and re-installed Windows afresh. They were however unable to retrieve and restore her data to the new setup. Apparently the weather was not helping? Failed Desktop Drive Recovery - Logical Recovery

The client had photos she was really desperate for, more so of her recently departed dog. Although they had an external drive for backup, they had never done any as the person who set it up for them never showed them how to.

Apart from the data, the original configurations and setup were also important, though not a priority.

Please bring it in for assessment as we all have different approaches to a particular situation.

 Investigating

We ran the drive through our usual assessment processes and it did turn up in really bad shape due degraded platters with a lot of bad sectors.

Findings

Following our assessments all heads returned 100% full functionality status.
Although the drive showed a lot of bad sectors the  file system however still appeared ok.

As a result of the platters degradation  it was not possible to access the drive directly from a computer. Consequently a path to recovering the required data from the failed drive would be as follows.

Solution

Path for recovery of the data from this failed desktop drive:
First we cloned the bad drive it to a good one using our state of the art imaging system.
Then we tried accessing the data directly from the clone for quick retrieval, but that failed. Had this worked, because the original setup and configurations were desired, we would have attempted booting from the clone. Nonetheless this testing had merit to try giving the client all possible best outcome.

Consequently, due to the failure to directly access the data through the clone, we would perform logical recovery off the clone.

Following completion of the logical recovery process we randomly check the integrity of the data to ensure the client gets them in a usable condition, not garbage.
Next, we’ll transfer the recovered data to the client external drive.
Well, this is a brief summary of what happened, the whole story is much longer and more complicated :-).

Results

Although the desktop drive showed severe degradation of the platters, the recovery process returned all the data 100% good.
Happy and thankful customer!

Nice touch

Once we’re happy with the data ourselves, we setup access to the recovered data so he could check and test them himself. We then transfer the data to the client’s supplied drive.

CMSS – Narre Warren North
We get your DATA back for you

Lost data? Photos? Business stuff? Personal stuff? External drives, SD cards, system drives? Windows? Mac? Linux? Android?

Home Networking Support Narre Warren North

Home Networking Support Connect EcoVacs DEEBOT Narre Warren North – South Eastern, Eastern suburbs and surroundings such as: Berwick, Beaconsfield, Cranbourne, Dandenong, Endeavour Hills, Mulgrave, Narre Warren, Pakenham, Rowville, etc. – CMSS offers first class Networking Support! Call 8790 4460

Home Networking Support Narre Warren North

Onsite/Offsite Job – Connect EcoVacs DEEBOT

Home Networking Support – The client called and asked for help installing a new modem for their NBN service.
Once onsite, the client explained that their current modem was unreliable with their EcoVacs DEEBOT OZMO 900 robot vacuum cleaner. They also could not connect their smartphone with the DEEBOT as required to configure the mapping for cleaning.

 Findings

First the smartphone is supposed to connect to the modem on the 2.4GHz wireless band. Then the  DEEBOT connects to the smartphone on the 2.4GHz band.
Although the current modem indicated it offered 2.4GHz and 5GHz, there was no option to differentiate the SSIDs and manually select which one to connect to. This modem automatically detects the capabilities of the connecting device and initiates the connection accordingly. As the smartphone is 5GHz enabled, the modem therefore automatically connects it on the 5GHz band, thus making it impossible to access the DEEBOT on the 2.4GHz. Home Networking Support Modem-DEEBOT
The new modem totally refused to pick up the NBN internet connection – presumed dead-on-arrival (DOD).
After trying a number of different possible options, we couldn’t determine for sure whether the fault was solely from the old modem, the DEEBOT or both.

Suggestion

Take the DEEBOT back to the workshop and test its connectivity. Our Telstra SmartModem can be configured to allow SSIDs differentiation and manual selection for connection.
The client’s ISP is  also Telstra. So to help mitigate the instability of the NBN service we advised him to request/get a Telstra Smart Modem. These modems have a SIM card which automatically defaults to the mobile 4G network service when the NBN service gets flaky. As long as the mobile signal is good, the internet service would also be just as fast for no extra charge.

Back at the workshop

The DEEBOT successfully accepted the connection with the smartphone. However we did have to work out the correct procedure to make that happen.
Client bought a SmartModem a couple of days later.

Back onsite

Successfully setup the new SmartModem working on both the mobile network and NBN service.
Then as per the previously developed procedure, successfully connect client’s smartphone with the DEEBOT. All good.

CMSS – Narre Warren North
Taking care of your Networking problems for you

 

Gigabyte Gaming Laptop Broken Screen Narre Warren North

Gigabyte Gaming Laptop Broken Screen Narre Warren North – South Eastern, Eastern suburbs and surrounding such as: Berwick, Beaconsfield, Cranbourne, Dandenong, Endeavour Hills, Mulgrave, Narre Warren, Pakenham, Rowville, etc. – CMSS offers first class Laptop Repairs! Call 8790 4460

Gigabyte Gaming Laptop Broken Screen Narre Warren North

Workshop Job – Laptop Screen Repairs

Gaming Laptop Broken Screen Gigabyte P27K came in for repairs. The owner dropped it and apparently drove over it. Miraculously everything still worked except the broken screen! Only other problem, the slightly bent metal frame holding the LED panel to the screen back cover.

 Findings

Now one potential problem, Gigabyte no longer carries spare parts for the model as it’s over 6-years old.
However we can source out compatible components from third party suppliers. One problem though – about 10-days ETA.
This is a desktop replacement exclusively used for work. So the client needs this laptop for work on a daily basis. As he usually connects it to a secondary monitor when at work, and that still works, he takes it back pending receipt of the part.

The Fix

He dropped the laptop back when notified about the delivery of the panel.
To perform the repairs of the broken screen, first disassemble the screen set.Gaming Laptop Broken Screen - Gigabyte P27K - Repaired
Then temporarily replace the damaged screen with the new one, connect, test, all good!
One more thing to fix, remove the bent metal screen frame and carefully straighten it back to normal.
Finally re-assemble everything, test again, perfect!

Something extra

Login to Windows and do a general software check. Disable some unnecessary startup items to improve logon performance. Apply latest Windows, drivers and BIOS updates.
Also review and optimise the settings in Chrome for performance and ease of use.

Nice touch

Although this was simply a broken screen repair job we always round off the service. Remove all covers and perform internal dust and fluff cleanup with brush and compressed air. Will definitely improve cooling and stability.
Then using rubbing alcohol and microfibre cloth, cleanup screen, keyboard as well as the external covers.

CMSS – Narre Warren North
Taking care of your Laptop and IT needs for you

 

Recovering Business Data Narre Warren North

Recovering Business Data Narre Warren North – South Eastern, Eastern suburbs and surrounding such as: Berwick, Beaconsfield, Cranbourne, Dandenong, Endeavour Hills, Mulgrave, Narre Warren, Pakenham, Rowville, etc. – CMSS offers first class IT Support! Call 8790 4460

Recovering Business Data Narre Warren North

Workshop Job – Data Recovery

Recovering Business Data from his laptop drive led the client to call for help. Following the breakdown his laptop drive he was so desperate. After some preliminary questioning, it turned out it wasn’t physically broken, but some internal damage may have occurred.
The client mentioned he had visited  a number of other data recovery options trying to get his business data back. However they told him this required clean room works as some heads were damaged and must be replaced. The expensive options!
Please bring it in for assessment as we all have different approaches to a particular situation.

 Investigating

When the client came in, he further explained that he had bumped the laptop still running when closing the lid. Because he was concerned something wrong might have happened, he successfully logged back in to check. However the next day, the laptop could no longer logon to Windows.
As a result he could no longer access some of his most recent business data he didn’t get to backup.

Findings

Following our assessments all heads returned 100% fully functional status.
However the drive presented heavy media degradation and a corrupt file system although our imaging device could access the data.
Consequently a path to recovering the required business data would be as follows.

Solution

Data recovery path:
The drive is highly unstable. As a result accessing the data within on the computer was no longer possible.
Therefore we’ll clone it to a good one using our state of the art imaging system.
Then we’ll perform logical recovery off the clone upon completion of the imaging process. After that we check the integrity of the data to ensure the client gets the required them in a usable condition, not garbage.
Next, we’ll transfer the recovered data to the client external drive.
Well, this is a brief summary of what happened, the whole story is much longer and more complicated :-).

Results

Although the extensive degradation of the drive corrupted some of the recovered data, the process returned all the data he needed fully functional. He had backups of the rest from which he could restore.
Happy and thankful customer!

Nice touch

Once we’re happy with the data ourselves, we setup access to the recovered data so he could check and test them himself. We then transfer the data to the client’s supplied drive.

CMSS – Narre Warren North
Taking care of your DATA needs for you

Lost data? Photos? Business stuff? Personal stuff? External drives, SD cards, system drives?

CMSS ~ Laptops All-in-Ones Desktops Macs Repairs all brands Parts & Service Virus Removal Data Recovery Networking & IT Support for Fast and Efficient Service - Home Users Small Businesses.

Call 0438 804 126
03 8790 4460

7 days a week From:

Monday to Friday: 9am – 9pm
Saturday & Sunday: 9am – 7pm