Home Networking Support Narre Warren North

Home Networking Support Connect EcoVacs DEEBOT Narre Warren North – South Eastern, Eastern suburbs and surroundings such as: Berwick, Beaconsfield, Cranbourne, Dandenong, Endeavour Hills, Mulgrave, Narre Warren, Pakenham, Rowville, etc. – CMSS offers first class Networking Support! Call 8790 4460

Home Networking Support Narre Warren North

Onsite/Offsite Job – Connect EcoVacs DEEBOT

Home Networking Support – The client called and asked for help installing a new modem for their NBN service.
Once onsite, the client explained that their current modem was unreliable with their EcoVacs DEEBOT OZMO 900 robot vacuum cleaner. They also could not connect their smartphone with the DEEBOT as required to configure the mapping for cleaning.

 Findings

First the smartphone is supposed to connect to the modem on the 2.4GHz wireless band. Then the  DEEBOT connects to the smartphone on the 2.4GHz band.
Although the current modem indicated it offered 2.4GHz and 5GHz, there was no option to differentiate the SSIDs and manually select which one to connect to. This modem automatically detects the capabilities of the connecting device and initiates the connection accordingly. As the smartphone is 5GHz enabled, the modem therefore automatically connects it on the 5GHz band, thus making it impossible to access the DEEBOT on the 2.4GHz. Home Networking Support Modem-DEEBOT
The new modem totally refused to pick up the NBN internet connection – presumed dead-on-arrival (DOD).
After trying a number of different possible options, we couldn’t determine for sure whether the fault was solely from the old modem, the DEEBOT or both.

Suggestion

Take the DEEBOT back to the workshop and test its connectivity. Our Telstra SmartModem can be configured to allow SSIDs differentiation and manual selection for connection.
The client’s ISP is  also Telstra. So to help mitigate the instability of the NBN service we advised him to request/get a Telstra Smart Modem. These modems have a SIM card which automatically defaults to the mobile 4G network service when the NBN service gets flaky. As long as the mobile signal is good, the internet service would also be just as fast for no extra charge.

Back at the workshop

The DEEBOT successfully accepted the connection with the smartphone. However we did have to work out the correct procedure to make that happen.
Client bought a SmartModem a couple of days later.

Back onsite

Successfully setup the new SmartModem working on both the mobile network and NBN service.
Then as per the previously developed procedure, successfully connect client’s smartphone with the DEEBOT. All good.

CMSS – Narre Warren North
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Victoria, 3804, Australia.
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